2022-23 Virginia Western Academic Catalog and Student Handbook

May 11, 2025

2022-23 Virginia Western Academic Catalog and Student Handbook [ARCHIVED CATALOG]

ITE 180 - Help Desk Support Skills

(3 CR)

Course Type: Intended for Career Preparation

Description: Emphasizes instruction in customer support techniques required for analyzing and coordinating software and hardware solutions for end-user needs. Includes evaluation and communication techniques required to provide help desk support necessary to transfer knowledge and enable implementation of a solution. Lecture 3 hours per week.