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Aug 24, 2024
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ITE 182 - User Support/Help Desk Principles (3 CR) Course Type: Intended for Career Preparation
Description: Introduces a variety of tools and techniques that are used to provide user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other related topics related to end user support. Lecture 3 hours per week.
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