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    Virginia Western Community College
  Jan 18, 2018
2017-18 Virginia Western Academic Catalog

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AST 171 - Introduction to Call Center Services

(3 CR)
Offered in the fall and spring.

Introduces concepts and skills needed to be an effective customer service representative for a telephone service operation. Covers call center theory and technology, interpersonal communication skills, customer relations attitudes, telecommunications techniques, and professional procedures to handle a variety of customer service sales requests. Lecture 3 hours per week.

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