2017-18 Virginia Western Academic Catalog 
    
    Mar 29, 2024  
2017-18 Virginia Western Academic Catalog [ARCHIVED CATALOG]



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ITE 180 - Help Desk Support Skills

(3 CR)
DUAL ENROLLMENT ONLY

Emphasizes instruction in customer support techniques required for analyzing and coordinating software and hardware solutions for end-user needs. Includes evaluation and communication techniques required to provide help desk support necessary to transfer knowledge and enable implementation of a solution. Lecture 3 hours per week.



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